Frequently Asked Questions

We have compiled a list of our most popular questions and answers below, which should provide detailed information for parents, PTA/PTOs, and school administrators regarding our school supply kit program.

Parents Ordering School Supplies

Parents can easily order school supply kits online by entering their School Code or using our Nova School Locator. Then search for the correct grade level(s) and appropriate variants (last name or teacher-specific kits), if applicable. Remember, you’re ordering kits for next season – so be sure to select the correct grade level. Simply select the desired kit for your student, enter their information to ensure smooth delivery, and proceed to checkout.

You can easily find your School Code in any communications sent from the school or by using the Nova School Locator to find your school.

Nova delivers supply kits in advance of the day of classes on a date selected by the administration, but all communication about distribution will come from the school administration or parent organization.

Please refer to one of your communications from school (flyer, email or social media) about your order deadline for 2024. We encourage you to order early to take advantage of our chance to win a FREE supply kit.

Nova partners with your child’s school to offer the exact teacher-specified products by grade for your school. Order your supply kit online now.

Not at this time. Our program works by providing the exact teacher-specified supply lists provided by your child’s school. Parents love the Nova service because they know they will get the right supplies – no more, no less.

Absolutely! We provide the exact, teacher and administration approved name brand products parents love. We are proud to offer superior product offerings from today’s leading brands.

Time and time again, we’ve seen that purchasing Nova School Supplies kits saves parents both time and money! We pride ourselves on truly making back-to-school easier. But don’t just take our word on it, check out what others have to say about partnering with Nova. Our satisfied, repeat Nova customers are a testament to the excellent value we deliver.

Parents can order supply kits online using any major credit card. Following your order, you’ll receive an order confirmation via email.

Yes, our payment system uses a secure, PCI-compliant, authorized online merchant.

Yes, your child’s information is secure. We never disclose student names or personal information to any unaffiliated or third parties. The student name is collected to help ensure accurate distribution of supply kits at the school.

We offer a 100% hassle-free online cancellation and full refund until your school order deadline. To submit a cancellation or refund request, simply email [email protected] and include your name, email, order confirmation number, and the reason for your cancellation or refund request.

To qualify for a refund after the online cancellation period, simply return the entire kit with all contents, unopened, within 30 days of delivery. Shipping costs to return the kit to Nova are the responsibility of the customer. Please email [email protected] for instructions on how to return your order once shipped.

We pride ourselves on superior product quality; however, if you find a defective product in your child’s kit, we offer a 100% no charge replacement or refund on defective products. Please capture an image of the defective product and email your request to [email protected].

Just for Schools and Parent Organizations

Nova partners with schools across the United States to provide an easy back-to-school supply shopping option for busy families that saves parents time and money! Parent organizations typically partner directly with us to set up their school in the Fall or Spring for the upcoming school year.

We offer parents the ability to order teacher-specified supply kits online at an affordable price. Those kits are then waiting for students onsite when they come back to school in the fall.

Easy! Simply complete our Request a Quote form online and your local Nova representative will be in contact to answer any questions you might have. We would love to partner with you.

Our mission is to make back-to-school as easy as possible for your team. Your local Nova representative will partner with your school to determine the arrival week and/or date for your kits and work to get a turn-key delivery coordinated. Contact us today to learn more.

There are a variety of ways schools leverage the Nova School Supplies program. Please complete the Request a Quote form online and your local Nova representative will be in contact.

School supply kit sales are often most successful running the last 3-4 weeks before the school year ends. We recommend sending a series of 4-6 reminders to parents to help notify them of the sale and give them an opportunity to purchase. We’ve got a wide range of communication templates available to help your local school achieve this. Simply Request a Quote now and your local Nova representative will be in contact.

Absolutely! When we say we’re dedicated to helping make back-to-school easier for schools and families we mean it. We provide everything you need to help promote the sale locally, including access to copy and creative for social media posts, email communications to parents, intercom announcement scripts, digital flyers and more! Contact us today to learn more.

Check out the Our Programs and our homepage to learn about the Nova Difference and our school supply kit offering. If you’d like to connect with your local Nova representative to learn more, simply complete our Request a Quote form online. We’d love to hear from you.

We’re proud to offer competitive pricing from the top brands you love and trust. Plus, we’ve got a wide range of product offerings to align with your school’s needs and budget. Simply complete our Request a Quote form online to learn more.